Terms of sale

Terms and Conditions of Sale

These Terms and Conditions of Sale ("the Terms") govern the sale of electric bikes on the RIDEM website. By placing an order on the Site, you acknowledge that you have read, understood and agree to be bound by these Terms.

1. Scope

These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified of any significant changes to these Terms. By using the Site, you agree to be bound by these Terms.

2. Prices and Payment

Prices are displayed in British pounds sterling (£).

We reserve the right to change prices at any time.

3. Order Acceptance

Orders are not considered accepted until we have sent you an order confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect.

The customer will be informed by email in the event that an order is rejected.

4. Delivery

Our delivery services are available exclusively within the United Kingdom.

Our electric bikes are dispatched from our warehouses located in the United Kingdom.

Estimated Delivery Times:

Processing time before dispatch: 1–2 working days (Monday to Friday)

Transit time after dispatch: 2–5 working days (Monday to Friday)

Total estimated delivery time: 3–7 working days (Monday to Friday)

Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

5. Product Use

Products purchased on the Site may not be used or resold for unlawful, misleading or fraudulent purposes.

6. Warranty

Legal Guarantees

In addition to the 2-year commercial warranty offered by RIDEM, consumers benefit from the applicable legal guarantees provided by law.

Battery warranty: The battery supplied with our electric bikes is covered by a 1-year warranty from the date of purchase. This warranty covers manufacturing defects and faults occurring under normal use. It does not cover damage caused by misuse, accidents, improper charging, water damage, unauthorised modifications or normal wear and tear.

These guarantees apply without charge to the consumer. To make a claim under the applicable warranty, please contact us at info@ridem.uk.

7. Right of Withdrawal

Right of Withdrawal

In accordance with the applicable consumer protection laws, you may have a statutory right to withdraw from your purchase within the applicable legal period following receipt of your order, without having to provide a reason or pay a penalty.

RIDEM also offers a 30-day commercial return period, which is more favourable than the statutory period.

To exercise this right, please inform us of your decision by sending an unambiguous statement to info@ridem.uk, or by using the model form below:

MODEL WITHDRAWAL FORM:

To the attention of Zinedine GHARBI (ZIZOUFBA), Bât. F, Appt 201, 9 Impasse Octave de Rochebrune, 85000 La Roche-sur-Yon, France, info@ridem.uk.

I hereby notify you of my withdrawal from the contract concerning the sale of the product below:

Ordered on / received on:
Order number:
Consumer's name:
Consumer's address:
Date:
Signature (only if this form is notified on paper)

8. Payment Methods

We accept the following payment methods:

Visa
Mastercard
Klarna
PayPal
Apple Pay
American Express
Credit Card

9. Refunds

Refund timeframe: The refund will be issued no later than 14 days after receipt of the returned product, or after proof of its dispatch has been provided if this occurs earlier. You will receive a confirmation email.
Refund conditions: A refund is approved if the product is undamaged, unused and in its original packaging. Refunds for defective or incorrectly delivered products are approved following inspection.
Refund method: Refunds are issued to the payment method used for the original purchase.

For more information about our refund policy, please consult our Returns and Refunds Policy on the RIDEM website.

If we suspect fraudulent activity, we may cancel or refuse to process an order. In such cases, the amount of the order may remain unavailable for further use on your credit card until it is credited back to your account, which may take up to 14 days.

10. Liability

We shall not be liable for any damage or loss resulting from your failure to comply with these Terms.

11. Applicable Law and Disputes

These Terms shall be governed by applicable law. In the event of a dispute, the customer should first contact our customer service team and may then seek assistance from the applicable consumer dispute resolution body.

12. Consumer Mediation

Where applicable under consumer protection legislation, the customer may have the right to use a consumer mediation service for the amicable resolution of a dispute with the seller.

Before referring a dispute to a mediator, the customer must first submit a written complaint to the seller.