Shipping policy

Shipping Policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By placing an order with this store, you agree to the policies contained herein.

At RIDEM, we are committed to providing all our customers with a smooth and exceptional shopping experience.

Shipping Costs

No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly displayed before payment is completed.

Service Area

Our delivery services are exclusively available in the United Kingdom. We do not currently offer international shipping.

Estimated Delivery Times

Processing time before dispatch: 1–2 working days (Monday to Friday)

Transit time after dispatch: 2–5 working days (Monday to Friday)

Total delivery time: 3–7 working days (Monday to Friday)

Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you are unsure about delivery to your area, please do not hesitate to contact us at: info@ridem.uk

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

We work with reputable carriers to ensure that your order is delivered safely and on time.

Weekend Orders

Orders placed at the weekend will be processed on the next working day.

Tracking Instructions

Tracking Information: You will receive an email containing a direct link to track your parcel on the carrier's website. You can also track your order directly on our website by entering your tracking number in the designated section.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our order tracking page to view the status of your order.
Questions: Our support team is ready to assist you with any questions regarding the tracking of your order.

Delivery Address Changes

Please carefully check your delivery address when placing your order, as once the order has been dispatched, we will no longer be able to change the delivery address.

Order Cancellation Policy

If you change your mind before receiving your order, we may accept cancellations at any time before the order is dispatched (ideally within 12 hours). If an order has already been dispatched, please refer to our Returns and Refund Policy.

Please note that for logistical reasons, once an order has been processed for dispatch, it can no longer be cancelled.

Parcels Damaged in Transit

If you notice that a parcel has been damaged during transit, please, if possible, refuse the parcel from the courier and contact our customer service team.

If the parcel has been delivered while you were not present, please contact our customer service team at: info@ridem.uk

Finally, if all parcels have arrived but a product is still missing, please contact our customer service team by email.

At RIDEM, we do our best to make our product descriptions as detailed as possible so that you do not encounter any surprises when you receive your products. We want our customers to know exactly what they are ordering.

If the products received do not match the description, customers may request a return/refund free of charge.

Returns Policy

We accept returns* for any reason! Whether you are dissatisfied with your purchase or have simply changed your mind, our return policy allows you to return products within 30 days from the date you receive them.

If, for any reason, you are not satisfied, simply contact us at info@ridem.uk

For more information, please refer to our Returns and Refund Policy.